Frequently Asked Questions

Yes, you can upgrade or downgrade your plan at any time through your dashboard. Changes to your subscription will take effect immediately, and we'll prorate any remaining days on your current billing cycle.

• Upgrading: You'll be charged the difference immediately and get instant access to premium features
• Downgrading: You'll receive account credit for unused time on your current plan

We accept the following payment methods through PayPal:

• Visa
• Mastercard
• American Express
• PayPal Balance

All payments are processed securely through our payment partners with bank-level encryption.

We offer a 14-day free trial for all paid plans, so you can test our service without any risk. If you're not satisfied with your subscription after the trial period, you can request a full refund within 30 days of your first payment.

To request a refund, simply contact our support team at [email protected] with your account details.

Once you're subscribed, you'll receive signals through:

• Dashboard: Real-time updates in your personal dashboard
• Email alerts: Instant notifications to your registered email
• Mobile app: Push notifications (coming soon)

Each signal includes:

• Currency pair (e.g., EUR/USD)
• Signal type (BUY or SELL)
• Entry price
• Stop loss level
• Up to 3 take profit targets
• Confidence percentage
• Analysis notes

The 14-day free trial includes full access to all premium features:

• All AI-generated forex signals
• Real-time alerts and notifications
• Performance analytics dashboard
• Historical signal data
• Mobile-optimized access
• 24/7 customer support

No credit card required to start your trial. You can cancel anytime during the trial period without any charges.

Our signals are designed to be user-friendly for traders of all experience levels:

• Beginners: Clear entry/exit instructions with educational notes
• Intermediate traders: Enhanced analysis and multiple take profit options
• Advanced traders: Detailed technical analysis and market insights

We also provide educational resources and market analysis to help you understand the reasoning behind each signal.

The number of signals varies based on market conditions and opportunities:

• Average: 3-8 signals per day
• High volatility days: Up to 12 signals
• Low volatility days: 1-3 signals

We prioritize quality over quantity. Our AI only generates signals when there's a high probability setup with at least 60% confidence. This ensures you receive actionable, profitable opportunities rather than noise.

We provide signals for major and minor currency pairs with high liquidity:

We provide comprehensive customer support to ensure your success:

• 24/7 Email Support: Get help anytime at [email protected]
• Knowledge Base: Extensive documentation and tutorials
• Video Guides: Step-by-step trading tutorials
• Market Analysis: Daily and weekly market insights

Premium subscribers also get priority support with faster response times.

Absolutely. We take security very seriously:

• SSL Encryption: All data transmission is encrypted with 256-bit SSL
• Secure Payments: All payments processed through PayPal's secure infrastructure
• No Card Storage: We don't store your payment information on our servers
• Regular Security Audits: Our systems are regularly tested for vulnerabilities
• Privacy Protection: We never share your personal information with third parties

You can cancel your subscription at any time with just a few clicks:

1. Log in to your dashboard
2. Go to Account Settings → Subscription
3. Click "Cancel Subscription"
4. Confirm your cancellation

There are no cancellation fees, and you'll continue to have access until your current billing period ends. You can also contact our support team for assistance with cancellation.